1. Detailed description of goods and/or services
    2. Southern African Regional Universities Association (SARUA) is a business in the Higher Education industry that Promotes Collaboration and Capacity Development.

    3. Delivery policy
    4. Subject to availability and receipt of payment, requests will be processed within 3 days days and delivery confirmed by way of an invoice number.

    5. Export restriction
    6. The offering on this website is available to South African clients only.

    7. Return and Refunds policy
    8. The provision of goods and services by SARUA is subject to availability. In cases of unavailability, SARUA will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0% administration fee.

    9. Customer Privacy policy
    10. SARUA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

    11. Payment options accepted
    12. Payment may be made via Visa and MasterCard.

    13. Card acquiring and security
    14. Card transactions will be acquired for SARUA via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

    15. Customer details separate from card details
    16. Customer details will be stored by SARUA separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

    17. Merchant Outlet country and transaction currency
    18. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

    19. Responsibility
    20. SARUA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of good.

    21. Country of domicile
    22. This website is governed by the laws of South Africa and SARUA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

    23. Variation
    24. SARUA may, in its sole discretion, change this agreement or any part thereof at any time without notice.

    25. Company information
    26. This website is run by Southern African Regional Universities Association and with registration number 055-719-NPO and Prof M J Oosthuizen as Director.

    27. SARUA contact details
    28. Company Physical Address: Regus, 3rd Floor, Eikestad Mall, 43 Andringa Street, Stellenbosch. 7600

      Email: martin.oosthuizen@sarua.org

      Telephone: 0876301180

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